Terms & Conditions

Welcome to Enitylab.com (‘our site’, ‘site’) of Enity Lab Ltd (‘we’, ‘us’, ‘Enity Lab’). By visiting our site and or purchasing something from us, you engage in our ‘service’ and agree to be bound by the following Terms & Conditions, which are set out below and cover those additional terms and conditions and policies, referenced herein.

If you do not agree with these Terms & Conditions, please do not use the website or purchase a product from us.


We reserve the right to change these Terms & Conditions at any time and they will be updated here. Please check this page regularly for updates to our Terms & Conditions, your continued use of the service following any changes to these Terms & Conditions will be considered your agreement to the changes.

Privacy & Security

Please refer to our ‘ Privacy Policy ‘ for the full privacy and security terms. This includes details of how we use your personal information.

For our use of cookies, please see our ‘ Cookie Policy ‘.

We also reserve the right to access, read, preserve and disclose any information as we reasonably believe is necessary to satisfy any applicable law, regulation, legal process or governmental request, to enforce these Terms and conditions, including investigation of potential violations hereof, detect, prevent, or otherwise address fraud, security or technical issues, respond to user support requests or protect the rights, property or safety of us, our users or the public.

Our Products

We provide food supplements, defined as: ‘any food the purpose of which is to supplement the normal diet and which is a concentrated source of a vitamin or mineral or other substance with a nutritional or physiological effect, alone or in combination and sold in dose form’- as of food.gov.uk

The images of our products are our own, they are accurate depictions of the product and they belong to us/copyright.


The price of the product will be displayed by the item, next to the ‘add to basket’.

You will see the price clearly for each item and the total of your order in ‘your basket’. We have the right to change the price of our products, which will be shown clearly on the website.

Once you ‘proceed to checkout’ you can check your order contains the correct items, it will show you clearly each individual item’s price and the total. We offer free shipping for tracked 48hrs. If you have selected a different shipping option, this will show the price and your total price will show for your items and shipping. If you are not happy with your order, you can go back and change it.

We accept payments from all major debit and credit cards.

Once you ‘confirm order’, if you have entered your payment details correctly, the payment will be processed. The payment will only be charged once we have dispatched the item(s), however the price payable by you for the item(s) may appear as a pending transaction against the payment method you use.

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method.

Returns and Refunds

Every customer has the right to return a product. We require that it is sent back within 30 calendar days from the day you received your delivery.

In order to return the product, please fill in the returns form, which can be found on our website on our contact us page. Please complete this, before agreeing to send the product back to us. The product is required to be unopened and in the same condition that you received it, in the original packaging.

Once we have received the returned product, if we are happy with the condition the product is in, we will notify you and provide a full refund.

If an item is bought on sale, it will be returned at the sale price.

It is the responsibility of the customer to pay for the cost of shipping to return the product.

If the return/refund is the result of a damaged or broken product, please fill in the returns form, found on our website on our contact us page, and send it to us along with evidence of the broken or damaged product, such as a photo. Once we have received both of this, we will contact you with the next steps.

The cost of shipping to return the damaged or broken product will be reimbursed by Enity Lab if the circumstances are correct.

Accuracy of billing and account information

All orders of our products must be for personal use only. When you purchase a product(s), you are agreeing that it is for personal use and not to be re-sold or distributed for any commercial purposes. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. If you think this has happened to you and this is not the case, please contact us at help@enitylab.com

If the product is out of stock, we will notify you by email and the payment will not be processed.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store at www.enitylab.com. You agree to promptly update your account and other information, including your email address (&credit card numbers and expiration dates), so that we can complete your transactions and contact you as needed.

Delivery Terms

Please see our ‘Delivery Policy’.

Liability Limitations

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Enity Lab, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Enity Lab, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Dispute Clause and governing law

Any dispute relating to any activity on this website or the purchase of an Enity Lab product is subject to the laws of England and Wales.

We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

Trademarks, Copyright and Intellectual property

The images of our products are our own, they are accurate depictions of the product and they belong to us/copyright.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks, service marks and trade names of Enity Lab used in the site are trademarks or registered trademarks of Enity Lab.

External/Third Party Links

Certain content, products and services available via our service may include material from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party.

Use of comments, feedback and other submissions

If, at our request, you send certain submissions, for example contest entries) or without a request you send us creative ideas, comments, suggestions, tag us in images or posts, or other material, either online, by email, by postal mail or otherwise (collectively ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us or tag us in. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments or to respond to any comments.

We may, but have no obligation to, monitor, edit, remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornograther, obscene, racist or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of Enity Lab or any related website. You may not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead u or any third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.



Our failure to enforce any part of these Terms & Conditions shall not constitute a waiver of our right to later enforce that or any other part of these Terms & Conditions. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms & Conditions to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.

Use of service

Our service is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.